So I did indeed try calling Home Depot again this morning... and, after a very long time on hold, eventually got a nice helpful-sounding Southern lady who heard my tale of confusion and said she'd better call FedEx and try to sort out what had happened with my shipment.
Whereupon the line went silent. Oh, well. Put the phone back on speakerphone, put it in my pocket, fetch lunch, put lunch and phone on my desk, eat lunch, ...
After another eternity, my phone emitted a series of tones - and up came the after-call survey. Which says, I guess, that The Computer had decided that the call was at an end.
I still don't know what's up with my missing shelves and rails. Oh, well: the question has at least been raised, and they have my phone number and e-mail address.
Didn't they used to have an on-line customer-service chat thingy? Or was that just everybody else who used to have that, usually with annoying popups? And has it disappeared from sites that used to have it? Really, on-line chat would be the best way to handle this sort of thing. Maybe with a "contact customer service" link associated with each recent order?
(A lot of e-commerce sites seem to be missing some basic functionality. Last month, I attempted to order from one of the established electronics distributors for the first time. There was some mixup with my bank, the order went into limbo, and there appears to be no way either to update the payment information and try again or to cancel the order. And the local pharmacy lets me order, on line, a prescription refill to be delivered by mail, but then I have to call with payment info and tell them I want it mailed, because the order form has no place to enter payment info and the fact that I checked the "deliver by mail" box somehow gets lost in the process.)
Update: Just to make my Thursday more and more wonderful, I spent much of the afternoon and on into the evening with stomach pain and cramps. Later in the evening, the cramps moved to my legs. Great.
And I still don't know what's become of my shelving. Also, if you omit an apo'stophe and type "dont", Chrome's spelling checker thinks you could have meant "font" or "dint" or possibly "don", but not "don't". Silly spelling checker.
Comments