OK, so in the ongoing saga of the Wrong Invoices from Eternal Emperor, I got calmed down enough today to write a letter with perhaps the appropriate tone: more than a little annoyed, organized enough to spell out exactly what I think is going on and what I want done, and not quite annoyed enough, yet, to conjure the family lawyer from his slumbers and make a federal case of it.
And a federal case I believe it could be; Hanlon's Razor only cuts so far, and this is pushing the limits of incompetence. And, really, what kind of accounting software allows a credit for terminating an account retroactive to the beginning of the month, without actually terminating the account? This points to multiple levels of incompetence, at the very least.
Of course, in this age of "the dog ate two years of my e-mails and those of six of my colleagues," is there any limit to the incompetence that can be ascribed to any institution that has no need of competing in the free market?
Seriously: Amazon, still needing to be competitive, seldom makes mistakes - and, in my experience, is quick to correct those few mistakes; you won't need to contact Customer Service twice. But the big institutions? The ones that we're expected to trust with our lives? Fat chance! And the more you learn about them, the less competent they look, all the way down into negative numbers.
And if they can't run a basic accounting system, how good are they at their core business?