So here it is, coming up on the deadline for switching my Kaiser coverage to something Obamacare-compliant in time for Bealtaine....
I go to the kp.org site, which used to work fine with Iceweasel. Mostly, it still does. But! The new stuff added to promote signing up for the new plans doesn't even think about working.
So, fire up Chromium, sign in to kp.org, and go to "shop for plans". It promptly forgets that I was signed in. Apparently there's a complete separation between existing customers and new customers. And I need to choose a brand-new username. Hey, look! My existing one is available! But I can't use my existing password, because it contains special characters, and some imbecile has decreed that passwords may not contain special characters.
So, I stumble through the fool application process; this being off-exchange and unsubsidized, at least I don't need to fill in detailed financial records. Nor even smoker/nonsmoker...?
And: previous coverage, Kaiser, yes. Fill in the magic number. Coverage before that? Only two options: "yes, and here are all the details" or "no". No option for "yes, but that was 14 years ago, through a long-since-defunct employer, and I have no records nor recollection of what it was".
Then, Electronic Signature! The awesome security feature of... type your name twice. Because clearly no impostor can spell my name the same way twice... right? But... shouldn't the test be three times? If I say it three times it is true, and all that?
Finally: Apply! Get summary page. Print summary page. Hyperlink sez: "Click to payment detail page". Clicking hyperlink does nothing. Middle-clicking hyperlink gets the previous page, in a new tab. There's no smegging way to get to the page for entering a credit-card number!
And so I click on the hyperlink for "paper application" and it sends me a PDF... with all the fields freaking' blank. It threw out all the information I'd filled in, and just sent me a blank form.
At this point, I presume I'm in the official statistics for "Signed up for Obamacare coverage!" despite having been given no option for actually paying the first month's premium.
Oh, and the "cheap" plans? Bronze and lesser silver? While the descriptions of coverage are complex and highly confusing, it looks to me like the coverage is absolute crap. And it's not like they're actually cheap, either. I went for top-silver, which is still cheaper than my old plan but doesn't look like out-of-pocket costs get too far out of hand. And, since it's direct from Kaiser, I ass-u-me that it actually covers treatment at Kaiser facilities.
Update: Oh, great! Now I'm trying to fill in the PDF form. Previous coverage: Kaiser, dummy! Dates of coverage: uhhh... I try to fill in the range, near as I can remember... and I get errors. The PDF won't accept the things I'm trying to fill in. Looks like it wants exactly one date, not in fact a range. I leave it blank. They've got my name and medical record number; let them figure it out. Or, I guess, I can write in an explanation with a pen after I print it out.
Oh, and the field for credit card expiration date? Calls for format "mm/yyyy"? Expects a full date, mm/dd/yyyy.
Was any of this even alpha-tested?
Really, now: when it comes to forms, I make a pretty good Napoleon's Corporal, having a real knack for failing to grok which-of-several-possible-meanings is called for. And I've seen, many times over the years, that forms are generally filled with ambiguities and just-plain-wrong questions. But... did anyone, ever, try to fill out this PDF (clearly not), let alone run through the on-line application process?